Privacy Policy

1. Information we collect

Depending on how you interact with Notara, we may collect information such as:

• your name;
• email address;
• phone number;
• business name;
• job title or role;
• information about your business, systems, workflows or requirements;
• information you provide through enquiry forms, advertising lead forms or booking forms;
• correspondence between you and Notara;
• project, proposal, contract and billing information;
• marketing preferences;
• technical information such as your IP address, browser type, device information and website usage data; and
• any other information you choose to provide to us.

We generally do not seek to collect sensitive information unless it is reasonably necessary for a particular service and its collection is permitted by law.

2. How we collect information

We may collect personal information when you:

• submit a form on our website;
• submit a lead form through Facebook, Instagram, Meta or another advertising platform;
• book a consultation or meeting;
• email, call or otherwise contact us;
• request a quote or proposal;
• become a Notara client;
• interact with our advertising;
• use a website or service operated by Notara; or
• provide information to us during the development, support or maintenance of a software project.

We may also collect limited technical and usage information through cookies, analytics tools and similar technologies.

3. How we use your information

We may use personal information to:

• respond to enquiries;
• contact you about a Business Systems Review, consultation or requested service;
• determine whether our services may be suitable for your business;
• prepare proposals, scopes of work and quotations;
• provide software development, consulting, support and related services;
• manage client relationships;
• process and administer payments;
• schedule meetings;
• improve our website, advertising and services;
• analyse the effectiveness of our marketing;
• send relevant business or marketing communications where permitted;
• maintain the security and operation of our systems;
• comply with legal obligations; and
• resolve disputes or enforce our agreements.

We will not sell your personal information.

4. Meta, advertising and lead forms

Notara may advertise through platforms such as Facebook and Instagram.

If you submit a Meta lead form, Meta may provide us with the information you enter or authorise Meta to provide, such as your name, email address, phone number and answers to qualification questions.

We use this information to:

• respond to your enquiry;
• assess whether Notara's services may be relevant to your business;
• contact you about the service you requested; and
• measure and improve our advertising.

Your interaction with Meta is also subject to Meta's own privacy terms and policies.

We may also use advertising or analytics technologies to understand whether people who interact with our advertising later visit our website or submit an enquiry.

5. Cookies and analytics

Our website may use cookies and similar technologies to:

• operate and secure the website;
• understand how visitors use the website;
• measure advertising performance;
• remember preferences; and
• improve our website and marketing.

Depending on the tools enabled on our website, information may be processed by third-party analytics or advertising providers.

You may be able to restrict cookies through your browser settings, although some website functionality may be affected.

6. Client projects and information processed on behalf of clients

When Notara develops, hosts, maintains or supports software for a client, we may have access to personal information contained within that client's systems.

Where we process information on behalf of a client, we will only access or use that information as reasonably necessary to:

• develop the agreed software;
• test or troubleshoot the system;
• provide hosting, maintenance or support;
• protect the security of the system; or
• perform other services authorised by the client.

The client may have its own privacy obligations relating to information collected through its system.

Where appropriate, additional privacy, confidentiality, data-processing or security requirements may be included in our agreement with the client.

7. Disclosure to third parties

We may disclose personal information to service providers that help us operate our business, such as providers of:

• cloud hosting and infrastructure;
• database and authentication services;
• email and communications;
• customer relationship management;
• scheduling;
• analytics;
• advertising;
• payment processing;
• software development tools; and
• accounting, legal or professional services.

We may also disclose information where:

• you have authorised us to do so;
• it is reasonably necessary to provide our services;
• we are required or authorised by law; or
• it is necessary to protect our legal rights, systems, users or other persons.

We do not provide personal information to third parties for them to independently sell their products or services to you without an appropriate legal basis.

8. Overseas processing

Some of the technology and service providers we use may store or process information outside Australia.

Depending on the provider and its infrastructure, this may include processing in countries such as the United States or other locations in which the provider operates.

Where applicable, we take reasonable steps when selecting and using providers that handle personal information.

9. Marketing communications

If you have requested information from us or otherwise consented to receive marketing communications, we may contact you about services that we reasonably believe may be relevant to you.

You can opt out at any time by:

• using the unsubscribe link in an email;
• replying and asking us to stop contacting you; or
• contacting us at hello@notara.com.au.

We will process unsubscribe requests as required by applicable law.

10. Storage and security

We take reasonable technical and organisational measures to protect personal information against:

• unauthorised access;
• misuse;
• interference;
• loss;
• modification; and
• unauthorised disclosure.

These measures may include access controls, authentication, encryption, secure cloud infrastructure and limiting access to people who reasonably require the information.

No electronic system can be guaranteed to be completely secure, and we cannot guarantee the absolute security of information transmitted or stored electronically.

Where personal information is no longer reasonably required, we may delete, destroy or de-identify it, subject to legal, contractual and record-keeping requirements.

11. How long we keep information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including to:

• provide services;
• maintain client and business records;
• follow up genuine enquiries;
• comply with legal or tax requirements;
• resolve disputes; and
• enforce agreements.

Retention periods may vary depending on the type of information and the relationship we have with you.

12. Accessing or correcting your information

You may contact us if you would like to:

• request access to personal information we hold about you;
• correct information that is inaccurate, incomplete or out of date; or
• ask a question about how your information is being handled.

We may need to verify your identity before fulfilling a request.

Some legal exceptions may apply to requests for access or deletion.

Contact: hello@notara.com.au

13. Privacy complaints

If you believe we have not handled your personal information appropriately, please contact us at hello@notara.com.au.

Please provide enough information for us to understand and investigate your concern.

We will review privacy complaints and aim to respond within a reasonable period.

Where the Privacy Act applies to the matter, you may also have the right to contact the Office of the Australian Information Commissioner (OAIC).

14. Data breaches

If we become aware of a data breach involving personal information, we will investigate and respond appropriately.

Where the Notifiable Data Breaches scheme applies and a breach is likely to result in serious harm, we will take the steps required under applicable Australian law.

15. Third-party websites

Our website may contain links to third-party websites or services.

Notara is not responsible for the privacy practices of those third parties. You should review their privacy policies separately.

16. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, technology, services or legal obligations.

The most recent version will be published on our website with the updated effective date.

17. Contact us

For questions, requests or complaints relating to privacy: